Terms of Use & Service Agreement

1.1This agreement is issued by STARECOM ("we", "us"), the operator of starecom.net and the provider of the services described on it.

1.2In these terms, "you" and "the client" mean the person or company engaging us. "Deliverables" means the work produced for you under an agreed scope. "Scope document" means the written description of the work, its milestones and its exclusions that we issue and you accept before work begins. "Services" means the professional services described on this website.

1.3The operator identity block at the top of this document, and the same block in the footer of every page, is the authoritative statement of who you are contracting with. Contact details are set out in clause 16.

2.1We provide professional services in global commerce infrastructure: trade enablement, supply chain and logistics design and operation, digital commerce platforms, market expansion and partnership structuring, together with the engineering, integration and operational support behind them. The catalogue is published at /solutions and is descriptive, not an offer capable of acceptance.

2.2We sell services, not products, and not licences to software of our own. Nothing on this website is a financial product, an investment, a security, a payment service, or a promise of business performance.

2.3We make no financial, investment or income promises, and we offer no guaranteed business results. We do not guarantee revenue, profit, search ranking, conversion rate, traffic volume, or any other commercial outcome. Our obligations are the deliverables, timelines and operational commitments written into your scope document, and nothing beyond them.

3.1Nothing on this website constitutes an offer. No prices are published on this website; every engagement is priced in a written brief and quote.

3.2A contract is formed in four steps: (a) we hold a scope call; (b) we issue a written scope document and a fixed quote; (c) you accept that document in writing; (d) you pay the deposit stated in it. The contract comes into existence when the deposit clears, and its terms are the scope document together with this agreement.

3.3Where the scope document and this agreement conflict, the scope document prevails on matters of scope, price, milestones and dates, and this agreement prevails on all other matters.

3.4A change to scope is repriced in writing and takes effect only when you accept the revised scope in writing. We are not obliged to perform work outside the accepted scope.

4.1We will perform the services with reasonable skill and care, to the standard of a competent professional supplier in this field.

4.2We will deliver the deliverables described in the scope document, in the milestones it sets out, in the manner described in the Service Delivery & Fulfilment Policy.

4.3We will report progress in writing at the interval stated in the scope document, and will tell you promptly if a milestone is at risk.

4.4We will carry out a security review before anything we build goes live, and will either remediate what we find or record it in writing with a reason.

4.5Timelines are estimates given in good faith unless the scope document expressly states a date as a fixed obligation. Delay caused by clause 5 does not put us in breach.

5.1You will give us the access, credentials, content, approvals and third-party accounts the scope document identifies as your responsibility, within the timescales it states.

5.2You will nominate one person with authority to approve milestones and answer questions, and will respond to requests for approval within the review window in the Service Delivery & Fulfilment Policy.

5.3You warrant that any content, data, code or asset you supply is lawful, that you hold the rights to it, and that our agreed use of it will not infringe anyone else's rights.

5.4You are responsible for the cost of third-party services in your name — hosting, domains, licences, API usage and advertising spend. Where we pay them on your behalf they are billed at cost and itemised.

5.5You will not use anything we build for a purpose listed in the Acceptable Use & Prohibited Activities policy.

5.6Where you delay materially, we may reschedule your work to the next available slot and revise dates accordingly. Sustained delay is dealt with under clause 11.

6.1On receipt of payment in full for the relevant milestone, all intellectual property rights in the deliverables produced specifically for you transfer to you, together with the source materials needed to use and maintain them.

6.2Until payment in full, you hold a non-transferable licence to use the deliverables for evaluation and internal review only.

6.3We retain ownership of our generic tools, libraries, frameworks, templates, configuration patterns and know-how, including anything of that nature developed while performing the services. We grant you a perpetual, non-exclusive, royalty-free licence to use them to the extent they are embedded in your deliverables.

6.4Third-party and open-source components are supplied under their own licences, which we will identify in the handover documentation. We do not warrant third-party components beyond passing on what their licensors give.

6.5You grant us a licence to use your name and a factual description of the work for the purpose of performing the services. We will not publish your name, logo or any case study without your prior written consent.

7.1Each of us will keep the other's confidential information confidential, use it only to perform or receive the services, and protect it with at least reasonable care.

7.2This does not apply to information that is public through no breach, was already lawfully held, is independently developed, or must be disclosed by law or a regulator — and in that last case we will tell you first where we are lawfully able to.

7.3These obligations continue for three years after the engagement ends, and indefinitely for anything that is a trade secret.

7.4Personal data is handled under the Privacy Policy and, where we process personal data on your behalf, under a separate data processing agreement.

8.1Fees are those stated in the accepted scope document. Project work is milestone-billed; retainers and managed operations are billed monthly in advance.

8.2Invoices are payable within the period stated on the invoice. Currencies, methods, taxes and the statement descriptor are set out in the Payment & Billing Disclosures.

8.3All fees are exclusive of VAT and other applicable taxes unless expressly stated otherwise. Prices are exclusive of VAT unless stated. VAT is applied where required by law.

8.4We accept payment only from an account in the client's name. We do not accept third-party payments or cash. See the AML / CTF Policy.

8.5If an invoice is overdue we may charge statutory interest and reasonable recovery costs, and may suspend work and access to staging environments under clause 11 after giving you written notice and a reasonable opportunity to pay.

8.6Refunds and cancellations are governed by the Refund & Cancellation Policy.

9.1We may use subcontractors and third-party service providers to perform part of the services. We remain fully responsible to you for their work as if it were our own.

9.2Where a subcontractor will process your personal data, we will place equivalent obligations on them and remain accountable under the Privacy Policy.

10.1We warrant that we have the right to enter this agreement and that the services will be performed with reasonable skill and care.

10.2We do not warrant that any software will be free of all defects, that it will be uninterrupted, or that it will be compatible with every future version of a third-party system outside our control.

10.3Except as expressly stated, and to the fullest extent the law allows, all other warranties, conditions and terms implied by statute or common law are excluded. Nothing in this clause affects rights you have as a consumer that cannot lawfully be excluded.

10.4Defects in a delivered milestone that are reported within the review window are corrected at no charge. Beyond that window, corrective work is quoted separately unless a retainer or managed operations agreement covers it.

11.1Either of us may terminate for convenience by giving written notice. On a project, the notice period and the treatment of deposits and part-complete milestones are set out in the Refund & Cancellation Policy. On a retainer or managed operations agreement the notice period is 30 days.

11.2Either of us may terminate immediately on written notice if the other commits a material breach that is not remedied within 14 days of being asked to remedy it, or becomes insolvent.

11.3We may suspend the services, and access to staging environments, where an invoice is overdue after notice, where continuing would breach the Acceptable Use & Prohibited Activities policy, or where we are required to do so under the AML / CTF Policy.

11.4On termination you must pay for work performed and costs committed up to the termination date. We will deliver the work completed to that point and, where fees for it are paid, the handover pack for it.

11.5Clauses 6 to 8, 10, 12 to 15 and 17 survive termination.

12.1Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

12.2Subject to clause 12.1, our total aggregate liability arising out of or in connection with this agreement is limited to the total fees you have actually paid us under it in the twelve months before the event giving rise to the claim.

12.3Subject to clause 12.1, neither of us is liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or opportunity, loss of goodwill, or any indirect or consequential loss, however arising.

12.4We are not liable for loss or corruption of data to the extent you have not maintained the backups the scope document identifies as your responsibility, nor for the acts, outages or price changes of third-party providers whose services you contract for directly.

12.5You must bring any claim within twelve months of becoming aware of the circumstances giving rise to it.

13.1You will indemnify us against claims, losses and reasonable costs arising from content, data, code or instructions you supplied, from your use of the deliverables in breach of this agreement or the Acceptable Use policy, or from your breach of clause 5.3.

13.2We will indemnify you against third-party claims that a deliverable created by us, used as agreed, infringes that party's intellectual property rights — excluding claims arising from your content, from third-party components supplied under their own licences, or from modifications not made by us.

13.3The party seeking indemnity must notify the other promptly, allow it to conduct the defence, and give reasonable assistance at the indemnifying party's cost.

14.1Neither of us is in breach for a delay or failure caused by an event beyond reasonable control, including infrastructure and network failure at a third-party provider, government action, industrial action, or natural disaster.

14.2The affected party will notify the other promptly and use reasonable efforts to work around the event. If it continues for more than 60 days, either of us may terminate the affected work on written notice, and clause 11.4 applies.

15.1This agreement, and any dispute arising out of it, is governed by the laws of the Republic of Bulgaria.

15.2Before starting proceedings, you agree to raise the matter through the Complaints & Dispute Resolution procedure and to allow us the response window stated in it. If you have paid by card, please contact us before initiating a chargeback — see clause 5 of that document.

15.3Subject to clause 15.2, disputes are subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria. If you contract as a consumer, this does not deprive you of the protection of the mandatory law of your country of residence.

16.1We may amend this agreement. The current version, its version number and its last-updated date are always published on this page, and superseded versions are available on request.

16.2Where a change materially affects an engagement already under way, we will give you at least 30 days' written notice. If you do not accept the change you may terminate the affected engagement within that notice period, and clause 11.4 applies.

16.3Changes that only correct an error or reflect a change in law take effect on publication.

17.1This agreement together with the accepted scope document is the entire agreement between us on its subject matter, and replaces anything said or written beforehand. Neither of us relies on any statement not set out in it, though nothing excludes liability for fraudulent misrepresentation.

17.2If any provision is held unenforceable, it is severed and the rest of the agreement continues in force.

17.3A failure to enforce a right is not a waiver of it. Neither of us may assign this agreement without the other's written consent, except that we may assign it to a successor of our business.

17.4Nothing in this agreement creates a partnership, joint venture or employment relationship, and no third party may enforce it.

17.5Questions about this agreement go to . Postal correspondence is accepted at the registered office shown at the top of this document where one is listed.